The reply appears underneath the original negative Feedback comment and will help to explain the situation to future buyers. In the worst case scenario that you cannot get a negative Feedback rating revised or removed, the most a seller can do is to respond with a Feedback comment. Top tips: In certain situations out of the seller’s contro l, such as when a buyer leaves negative Feedback without paying for an item, the rating will be removed automatically. As a general rule regarding disputes between users, eBay will not remove negative Feedback unless the perpetrator has broken rules concerning Feedback extortion, manipulation and offensive language. eBay’s removal guidelines are fairly strict. If the buyer was uncooperative and/or trying to resolve the situation was inappropriate, there is the option of asking eBay to remove the negative Feedback rating. The buyer is not obligated to agree to the Feedback rating change. Top tips: Only one revision request is allowed per transaction. Requesting a Feedback revision is also the appropriate response if a buyer has left negative Feedback accidently. The request includes the reason for the revision and acts as a friendly prompt to buyers. If the transaction issue is solved successfully, it is possible to then ask the buyer to revise their negative Feedback via the Feedback Forum. Often, a refund or partial refund will resolve the problem and the buyer will retract their negative Feedback. Top tips: Depending on the situation, contact the customer and ask how you can help resolve the situation. Frustrating as maybe, it is not possible to win every battle – sometimes it is best to resolve the situation quickly (even if it means loss of profit) and move on.
While every seller or business owner knows this not true, most also know that giving customers some leeway is necessary when doing business.
The buyer is always right, as the saying goes. If you feel that a buyer is trying to provoke a certain reaction, take a step back and don’t respond immediately. Top tips: Remain calm and collected during any communication with the buyer and/or eBay. Remember that it is possible the buyer accidently left negative Feedback.
#Ebay negative feedback removal professional#
As much as it is a perfectly reasonable reaction, getting upset or angry at the buyer is not going to help – it may actually make the situation worse. Acting professional can help swing the situation in your favour. Receiving negative Feedback can feel personal but it is important to maintain composure when dealing with the issue. Act professionalįor many sellers, their eBay business is their livelihood. Read on for a step-to-step guide to dealing with negative Feedback as an eBay seller. With Feedback being so integral to the eBay experience, it is easy to understand why receiving negative Feedback can feel devastating to a seller, especially the first time. Feedback is also used by eBay to monitor the performance of sellers and reward high performers with programs such as Top Rated Seller. Buyers use Feedback scores to guide them towards trustworthy sellers. Feedback is the core component of a seller’s reputation on eBay.
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